How Can We Help?
Our cat-obsessed UK based team is here to help with your order, subscription or any questions about LOAFD.
Fast UK Delivery
We’ll get your order to you quickly, here’s everything you need to know.
Free delivery on all orders over £18. Under £18? Just £2.49. No hidden charges, ever.
We Want Your Cat to Love LOAFD
If you’re not completely happy, we’ll make it right, no fuss, no hassle.
30-Day Money-Back Guarantee
Try LOAFD risk-free. If you’re not completely happy with your order within 30 days, we’ll give you a full refund. No questions asked.
Simply email team@getloafd.com within 30 days of your order with your order number and reason. Our team will sort everything from there. Please note: for safety and hygiene reasons, we’re unable to accept returns of any opened products.
Wrong item, missing refill, or something arrived damaged? Email us at team@getloafd.com and we’ll put it right straight away.
Common Questions
How long does LOAFD take to work?
Every cat responds differently to pheromone support. Some cats settle within the first few days, while others may take several weeks of continuous use.
For the best chance of success, we recommend using LOAFD continuously for at least 90 days, to give your cat the best possible chance of feeling calmer and more settled at home.
How does LOAFD work?
LOAFD gently releases calming feline pheromones throughout your home. These odourless signals help create a reassuring environment for your cat and can help reduce stress-related behaviours such as fighting, spraying, scratching and hiding.
Simply plug the diffuser into an open area where your cat spends time and leave it switched on continuously. The pheromones are gradually released throughout the day, helping to support a calmer and more relaxed home environment.
For best results, use LOAFD continuously and replace refills every month.
Is LOAFD safe around other pets and humans?
Yes. LOAFD uses a synthetic feline pheromone analogue that is odourless and completely safe for humans, dogs and other household pets.
It is not a medication or sedative. It works by mimicking naturally occurring cat pheromones that help cats feel safe and secure. LOAFD is designed for continuous use and does not affect the behaviour of other animals or humans in the home.
How much coverage do I need?
The right coverage depends on how much of your home your cat uses.
Single Room Coverage
We recommend this option if your cat spends most of their time in one room or a smaller area of your home.
Multi-Room Coverage
We recommend this option if your cat regularly uses multiple rooms, such as several rooms downstairs or across different areas of your home. This is our most popular option.
Whole Home Coverage
We recommend this option if your cat roams freely throughout the house and has access to multiple rooms across different floors.
Many homes benefit from more than one diffuser for the best calming support throughout the home.
What’s included with my first diffuser?
Your first delivery includes a diffuser and refill, everything you need to get started.
Fresh refills are automatically delivered, helping provide uninterrupted calming support for your cat.
You will receive a free replacement diffuser every 6 months to help maintain optimal performance.
Can I skip or cancel my subscription?
Yes. You are in complete control of your subscription. You can skip a delivery or cancel at any time, with no minimum term or cancellation fees.
Simply log in to your account or contact our team at team@getloafd.com and we’ll take care of it.
What is the Money Back Guarantee?
We’re confident you’ll love LOAFD, which is why every order is backed by our no questions asked Money Back Guarantee. If you don’t feel LOAFD is right for your cat, simply contact our team and we’ll be happy to help.
Because every cat is different, some cats respond quickly while others may benefit from several weeks of continuous support. That’s why we encourage customers to give LOAFD time to work.
What ingredients does LOAFD contain?
LOAFD contains a feline pheromone analogue blended into a common diffuser carrier oil. The formula is designed to continuously release calming signals that cats naturally recognise, helping them feel safe, comfortable and relaxed in their environment.
Our formula contains:
- LOAFD Feline Pheromone Analogue (5%)
- Carrier Oil (to 48ml)
LOAFD is designed for continuous use in the home and is suitable for cats of all ages.
Not Sure What’s Causing Your Cat’s Behaviour?
Explore practical advice to help with fighting, spraying, scratching, hiding and other common signs of stress. Find the right support for your cat.
Get Advice